aq998 Privacy Policy

Section 1

📋Introduction

aq998 ("we", "us", or "our") operates the website https://aq998.vip and provides online casino, sports betting, and related gaming services to players based in Bangladesh. We take your privacy seriously and are committed to protecting the personal information you share with us when you register, deposit funds, place bets, or interact with our platform in any other way.

This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. It is intended to inform you about the categories of data we gather, the purposes for which we use that data, the circumstances under which we may share it, and the controls available to you.

By continuing to use the aq998 platform, you consent to the data practices described in this Privacy Policy. If you disagree with the terms of this policy, please discontinue use of our platform immediately and contact our support team to close your account.

Section 2

📂Information We Collect

We collect personal information that you voluntarily provide to us when you register an account, make a deposit, contact our support team, or otherwise interact with our platform. The categories of personal information we collect include:

• Identity data – full name, date of birth, gender, and a government-issued identification number where required for Know Your Customer (KYC) verification.
• Contact data – email address, mobile phone number, and residential address including district and division within Bangladesh.
• Account data – username, password (stored in hashed form), account preferences, language settings, and responsible gaming limits you have set.
• Transaction data – deposit and withdrawal history, amounts, timestamps, payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction reference numbers.
• Gaming activity data – game sessions played, wagers placed, wins and losses, game preferences, bonus usage, and bet history across all aq998 products including cricket betting, live casino, and slots.
• Communications data – records of your interactions with our customer support team, including live chat transcripts, email correspondence, and support ticket history.

We also collect certain information automatically when you use our platform. This technical data includes:

• IP address and approximate geographic location (city/district level, not precise GPS coordinates).
• Device type, operating system version, browser type and version, and screen resolution.
• Pages visited, time spent on each page, click paths, and referring URLs.
• Session timestamps, login frequency, and session duration data.

Section 3

⚙️How We Use Your Information

We process your personal data only for specific, legitimate purposes. Specifically, aq998 uses collected information to:

• Create and manage your player account, including age and identity verification to ensure compliance with our 21+ age restriction policy.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels, and maintain accurate transaction records.
• Deliver personalised gaming experiences, relevant bonuses, and promotional offers tailored to your activity on the aq998 platform.
• Respond to customer support inquiries, resolve disputes, and improve our overall service quality and response times.
• Detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, multi-accounting, and other prohibited activities.
• Comply with applicable legal obligations, including record-keeping requirements and cooperation with authorised regulatory inquiries.
• Analyse platform performance, identify technical issues, and make data-driven improvements to our website, mobile apps, and game offerings.

We do not use automated decision-making processes that produce legal effects or similarly significant effects concerning you without human review. Any flagging of your account for fraud investigation or responsible gaming intervention will be reviewed by a qualified member of our team before action is taken.

Section 4

💳Payment Data and Financial Information

aq998 facilitates payments through Bangladesh's most popular mobile financial services and international card networks. We understand that financial data is among the most sensitive categories of personal information, and we apply the highest level of care to its protection.

When you make a deposit or request a withdrawal, we collect and process the following financial data:

• Mobile wallet number (bKash, Nagad, Rocket, or Upay) — stored in masked form (e.g., 01XX-XXXX-9876) after transaction processing.
• Card details (Visa/Mastercard) — we do not store full card numbers. Only the last four digits, card type, and expiry month/year are retained for your reference.
• Transaction amount (in Bangladeshi Taka ৳), timestamp, status (completed, pending, reversed), and reference IDs from the payment provider.
• Anti-money laundering (AML) check results — transaction risk scores maintained for compliance and fraud-prevention purposes only.

Section 5

🍪Cookies and Tracking Technologies

aq998 uses cookies and similar tracking technologies to improve your experience on our platform, maintain session continuity, and gather analytics that help us understand how players interact with our site. We use four categories of cookies:

• Strictly necessary cookies – required for the website to function. These include session tokens, login state, language preference, and security tokens. These cannot be disabled.
• Performance and analytics cookies – collect anonymised data about page visits, load times, and feature usage to help us optimise our platform's performance.
• Functionality cookies – remember your preferences such as chosen language (English or Bengali), table stakes, and favourite game categories so you don't need to re-enter them each visit.
• Responsible gaming cookies – store your self-imposed session time limits, cool-off preferences, and spending caps locally so that these controls take effect immediately on your device.

You may adjust cookie preferences (except strictly necessary cookies) through your browser settings. Disabling performance or functionality cookies may affect your experience on the aq998 platform. We do not use cross-site tracking cookies or share cookie data with advertising networks.

Section 6

🤝Data Sharing and Disclosure

aq998 does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers – trusted third-party vendors who assist us in operating our platform, such as payment processors (bKash, Nagad), KYC verification services, cloud hosting providers, and customer support software. These parties are contractually bound to keep your data confidential and use it solely to perform services on our behalf.
• Legal and regulatory compliance – when required by applicable law, court order, or government authority, we may disclose personal data to the extent necessary to comply with such obligations. We will notify you of such a request where legally permitted to do so.
• Fraud and security investigations – in cases of suspected fraud, money laundering, or other serious violations, relevant data may be shared with fraud prevention agencies, law enforcement, or other authorised parties to protect the integrity of our platform and the safety of our player community.
• Business transfers – in the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will notify you via a prominent notice on our website and give you the opportunity to object before your data is transferred or becomes subject to a different privacy policy.

In all cases of third-party sharing, aq998 applies data minimisation principles — meaning we share only the minimum data necessary to fulfil the specific purpose, and we do not permit third parties to use your data for their own marketing or commercial purposes.

Section 7

🗄️Data Retention

aq998 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes outlined in this Privacy Policy. Specifically: account and identity data is retained for the duration of your active account plus a minimum of five years following account closure, to comply with anti-money laundering record-keeping requirements. Transaction data is retained for a minimum of seven years in accordance with financial record-keeping standards. Gaming activity data is retained for three years from the date of each game session. Communications data (support tickets, chat logs) is retained for two years from the date of each interaction.

When data is no longer required for any of these purposes, we securely delete or anonymise it so that it can no longer be associated with you. Anonymised, aggregated data (for example, platform-wide statistics with no individual identifiers) may be retained indefinitely for business intelligence and service improvement purposes.

Section 8

⚖️Your Rights and Choices

As an aq998 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right to access – you may request a copy of all personal data we hold about you, including your account details, transaction history, and gaming records.
• Right to rectification – if any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement it. Some corrections (such as legal name changes) may require supporting documentation.
• Right to erasure – you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 7.
• Right to restrict processing – in certain circumstances, you may request that we limit how we use your data, for example while a dispute about its accuracy is being resolved.
• Right to data portability – you may request your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent – where we rely on your consent to process data (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

We aim to respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. There is no charge for exercising your data rights.

Section 9

🛡️Data Security Measures

aq998 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes 256-bit SSL encryption on all data in transit, encrypted storage of sensitive data at rest, role-based access controls that limit employee access to personal data to those who need it to perform their job functions, regular security audits and vulnerability assessments, and automatic session timeouts to protect inactive accounts.

Despite these safeguards, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

Section 10

🔞Protection of Minors

aq998 is strictly an adults-only platform. You must be 21 years of age or older to register an account, make a deposit, or participate in any form of gambling or betting activity on our platform. We do not knowingly collect, use, or retain personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor under your care has created an account with aq998, please contact us immediately at [email protected] and we will take immediate steps to close the account and delete all associated personal data.

As part of our commitment to preventing underage gambling, aq998 reserves the right to request age verification documents (such as a National ID card, passport, or birth certificate) from any player at any time. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending verification or permanently closed if verification fails.

Section 11

🔄Changes to This Privacy Policy

aq998 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the nature of our services. When we make material changes to this policy, we will notify you by posting a prominent notice on our website homepage and, where we hold your email address, by sending you a notification email at least 14 days before the changes take effect.

Your continued use of the aq998 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically so you remain informed about how we protect your data. The date at the top of this page indicates when this Privacy Policy was last updated.

Section 12

📧Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how aq998 handles your personal data, we encourage you to contact our dedicated privacy support team. We treat all privacy inquiries with the utmost seriousness and aim to respond promptly and transparently.

Our support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and other public holidays in Bangladesh. We respond to all privacy-related emails within 15 minutes during business hours and within 2 hours at all other times. When contacting us, please include your registered username, the nature of your request, and any relevant reference numbers so we can assist you as efficiently as possible.